Returns & Refund Policy
Returns & Refunds Policy
Effective Date: March 28, 2025
We aim to make your experience with TuMe Tennis Club smooth and transparent. Below you’ll find details about how we handle returns, cancellations, and refund requests.
🛍️ Merchandise Returns (Apparel, Gear & Accessories)
We accept returns on TuMe Tennis Club merchandise within 14 days of delivery if:
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Items are unused and unworn
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Items are in original packaging with tags
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You provide proof of purchase
To request a return, please email us at hello@tumetennisclub.com with your order number and reason for return.
Note: Return shipping costs are the customer's responsibility unless the item was damaged or incorrect.
🎾 Tennis Sessions, Lessons & Events
We require at least 24 hours' notice to cancel any tennis session, lesson, or event in order to qualify for a refund or credit.
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Cancellations made with less than 24 hours’ notice are not eligible for a refund or credit.
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TuMe Tennis Club reserves the right to make exceptions at our sole discretion. Submitting a late cancellation does not guarantee a refund or credit, even if a prior exception was granted.
This applies to:
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Club nights and social sessions
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Private and semi-private lessons
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Drop-ins and member events
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Special clinics or promotional events
For cancellation requests, please email hello@tumetennisclub.com with your full name, session date, and reason.
⚠️ Damaged or Incorrect Items
If you received a defective or incorrect item, please contact us at hello@tumetennisclub.com within 7 days of delivery and include a photo of the item. We’ll make it right as quickly as possible.
💬 Contact Us
Questions about this policy or your order?
📧 hello@tumetennisclub.com